Terms of service
*ORDER CONFIRMATION*
After payment confirmation, you'll receive an order confirmation email with a tax invoice and gift receipt. This email acknowledges receipt of your order, but doesn't constitute acceptance. We reserve the right to decline any order without liability.
*ACCEPTANCE AND SHIPPING*
Delivery confirmation or pick-up notification serves as our acceptance of your order. We partner with third-party delivery companies, and you're required to contact them directly for any issues with lost or damaged items. Sailing Into Space PTY LTD isn't liable for special, indirect, or consequential losses related to delivery.
*MADE TO ORDER & READY TO SHIP*
Production times vary, and shipping times are estimates. Products marked as "Ready To Ship" are subject to availability. If an item is out of stock, we'll notify you by phone or email.
*PRICE*
Prices and delivery costs include GST. We reserve the right to change prices and delivery costs. International shipping costs and duties are calculated at checkout.
*BESPOKE & PERSONALISED*
Custom-made items can't be returned, refunded, or exchanged. Please review your order carefully before completing your purchase.
*UNCLAIMED REPAIRS*
If we don't receive a response or instruction from you within 6 months of our initial contact regarding repairs or recycling, we reserve the right to consider the item unclaimed and recycle it in line with our sustainability practices.
*WARRANTY POLICY*
We provide a 24-month warranty covering manufacturing defects. Beyond that period, we offer a lifetime repair service for a small fee. Our warranty doesn't cover lost items, misuse, or third-party repairs.
*YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW*
Our goods come with guarantees that can't be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for major failures and compensation for other reasonably foreseeable losses.
*COPYRIGHT*
The website and its content are protected by copyright. You can't broadcast, republish, or adapt our content without prior written permission.
*LIABILITY LIMITATION*
Our total liability arising from or in connection with our services is limited to the most recent purchase price paid by you or the resupply of information or services.
*TERMINATION*
We reserve the right to discontinue or cancel your membership or access to our website and services if you breach these terms or applicable laws.
*PRIVACY POLICY*
We take your privacy seriously, and any information provided through your use of our website and services is subject to our Privacy Policy.
*GOVERNING LAW*
These terms are governed by the laws of New South Wales, Australia.
*COMPANY INFORMATION*
Sailing Into Space PTY LTD
ABN 52690220823
wearsailingintospace@gmail.com
By using our website and services, you agree to these terms and conditions.